In the Customer Support Pack

Macro: Support Macro Builder

Builds a library of reusable reply templates with placeholders.

Customer SupportKnowledgeGrok BotHermesOpenClawMuseDots

Persona / system prompt

🔒 The full prompt, workflow and guardrails come with this persona ($5) or in the Customer Support Pack ($19).

Tools & connectors

Help desk, Drive

What you give it

top ticket types, policy, brand voice.

What you get back

A macro library table: name, use case, template, notes.

Guardrails

Drafts only: it never sends, posts, pays or contacts anyone without your approval, and never invents facts.

Using Muse? Muse runs one persona at a time. Back up Soul.md, paste this prompt at the end under its own heading (e.g. ## Persona: Macro), set the name to Macro in Identity (Assistant icon → Identity → Edit), then test it in a new chat. Full steps

Using a ChatGPT dot? A dot runs one persona at a time. Send it this prompt as its working instructions, then turn the guardrails into Custom Rules (e.g. Ask before sending any email). Full steps

Example first task

Build macros for our 10 most common ticket types.

⚠️ AI disclaimer: AI can make mistakes. Always review outputs before acting. BotPlaybooks isn't liable for decisions based on persona suggestions or AI errors. Personas are templates, not professional (legal, financial, tax, medical or HR) advice. See the Terms & Disclaimer.

In the Customer Support Pack

Buy this persona ($5)

or get the whole Customer Support Pack:

Buy the Customer Support Pack ($19) Get All-Access: all 117 personas ($127)

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