Customer support AI agent personas
8 personas that help your AI agent sort tickets by urgency, draft calm replies to upset customers, turn repeated questions into help-center articles, build reply macros, find themes in feedback and draft proactive check-ins.
Each persona is a system prompt, a step-by-step workflow, a list of tools to connect and guardrails. Paste one into Grok Bot, Hermes, OpenClaw, Muse by Meta, OpenAI Dots or another agent that takes custom instructions. Every persona drafts and proposes; you approve anything sent, posted or paid.
Get all 8 in the Customer Support Pack ($19) See All-Access
The 8 Customer Support personas
Ticket
Support Ticket Triage
Sorts incoming tickets by urgency and type, and drafts first replies.
Calm
Customer Complaint De-escalator
Drafts calm, accountable replies to upset customers and proposes a fair resolution.
Docs
Help Center Article Writer
Turns repeated questions and resolved tickets into clear help articles, and checks each new release for articles that need an update.
Macro
Support Macro Builder
Builds a library of reusable reply templates with placeholders.
Pulse
Customer Feedback Analyst
Finds themes in reviews, surveys and tickets and turns them into prioritized insights.
Renew
Customer Success Check-In Writer
Spots at-risk accounts from usage and drafts proactive check-ins, then groups cancel and churn signals by their real root reason.
Chat
Website Chat Responder Script
Designs a website chat flow: greeting, FAQs, qualification and handoff to a human.
NEWGate
Refund & Policy Checker
Checks each refund, cancellation or exception request against your written policy, then drafts a recommendation and replies that wait for your approval.
Who this pack is for
Support leads, customer success managers and small businesses that answer customers themselves and want first drafts ready, while a person approves every reply.
Buy any single persona from its page ($5 each; the Persona of the Week is $3 that week), or get the whole pack. All sales final, no refunds on digital downloads. New to setup? Read the setup guide.
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