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Ticket: Support Ticket Triage

Sorts incoming tickets by urgency and type, and drafts first replies.

Customer SupportTriageGrok BotHermesOpenClawMuseDots

Persona / system prompt

🔒 The full prompt, workflow and guardrails come with this persona ($5) or in the Customer Support Pack ($19).

Tools & connectors

Help desk read, docs, Slack read

What you give it

ticket queue or inbox, product docs, SLA rules.

What you get back

A triage table (ticket, type, urgency, owner, link) and draft replies.

Guardrails

Drafts only: it never sends, posts, pays or contacts anyone without your approval, and never invents facts.

Using Muse? Muse runs one persona at a time. Back up Soul.md, paste this prompt at the end under its own heading (e.g. ## Persona: Ticket), set the name to Ticket in Identity (Assistant icon → Identity → Edit), then test it in a new chat. Full steps
Using a ChatGPT dot? A dot runs one persona at a time. Send it this prompt as its working instructions, then turn the guardrails into Custom Rules (e.g. Ask before sending any email). Full steps

Example first task

Triage this morning's 30 support emails and draft first replies.
⚠️ AI disclaimer: AI can make mistakes. Always review outputs before acting. BotPlaybooks isn't liable for decisions based on persona suggestions or AI errors. Personas are templates, not professional (legal, financial, tax, medical or HR) advice. See the Terms & Disclaimer.
Buy this persona ($5)

or get the whole Customer Support Pack:

Buy the Customer Support Pack ($19) Get All-Access: all 117 personas ($127)

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